Warranties are designed to protect customers from manufacturing defects, so the company that made the product provides the warranty.
Although Bed Pros Mattress does not carry the warranties on the products we sell, we will assist you though every step of the process. We provide our customers with a 30-day comfort guarantee. This gives the customer the opportunity to exchange their mattress if they are unhappy with their initial selection for any reason.
We also offer a Lifetime Customer satisfaction guarantee, This offers the customer 25% of their initial purchase price towards of a new mattress of equal or great value at any time for any reason: pregnancy, accident, new technology, damage, fire, flood, marriage or any reason that you can think of.
Keep your receipt and law tags! Most manufacturers require proof of purchase before proceed with a customer’s warranty claim. You need to keep your receipts, warranty paperwork, and manufacturer’s law labels (the white tags sewn onto the end of the mattress and/or foundation). Many people remove these tags, but we recommend that you leave them on the mattress. Law labels have information on them such as model number and manufacture date; these are often needed to process warranty claims.